Responsible Gaming at 88f88

At 88f88, responsible gaming is not a compliance checkbox — it is a core part of how we operate. We believe that every player in Bangladesh deserves access to accurate information, practical tools and genuine support to help them stay in control of their gambling activity at all times. Whether you play cricket sportsbook, slots, live casino or crash games, the golden rule remains the same: only ever bet what you can afford to lose, and always treat gambling as a form of entertainment rather than a source of income.

Problem gambling can affect anyone, regardless of background, income level or how experienced a player is. It does not develop overnight — it often starts gradually, and the earlier it is recognised the easier it is to address. 88f88 has built a full suite of player-protection tools directly into the platform, and our support team is available around the clock to assist any player who feels their gambling may be getting out of hand.

88f88 provides the following responsible gaming tools inside every player account. You can access and activate any of these tools at any time by contacting the 88f88 support team at [email protected].

88f88 is exclusively for adults aged 21 and above. This is not a formality — it is a firm requirement that we enforce through mandatory identity verification for every player who registers on the platform. Players must confirm their date of birth at registration, and before any withdrawal is processed, 88f88 may request government-issued identity documents (such as a National ID card or passport) to verify that the player meets the age requirement.

If 88f88 has reasonable grounds to believe that a player is under the age of 21, the account will be suspended immediately pending verification. Any deposits made by an underage player will be refunded, and any winnings generated during the period of underage play will be forfeited. If you are a parent or guardian and believe your child may have accessed the 88f88 platform, contact [email protected] immediately so we can investigate and take appropriate action.

Responsible gambling starts with setting clear boundaries before you play and sticking to them once you are playing. The following habits will help you maintain a healthy, enjoyable relationship with gambling:

Problem gambling often goes unrecognised because it develops gradually. The following signs may indicate that gambling is becoming a problem rather than a pastime. If you recognise any of these in yourself or someone you know, please reach out for support immediately.

If you feel that gambling has become a serious problem, self-exclusion is the strongest tool available to you. When you self-exclude from 88f88, your account is closed and you are blocked from accessing the platform for the duration of your chosen exclusion period. The minimum self-exclusion period at 88f88 is 6 months. During this period you will not be able to reactivate your account under any circumstances — even if you change your mind. This is by design: self-exclusion is intended to be a firm commitment, not an easily revocable measure.

To activate self-exclusion, contact the 88f88 support team at [email protected] and state clearly that you wish to self-exclude. The support team will process your request as a priority and confirm your exclusion by return email. If you have an existing balance at the time of self-exclusion, it will be returned to your registered payment method (bKash, Nagad, Rocket or bank account) within 3 to 5 business days, subject to applicable KYC verification requirements.

Deposit limits are one of the simplest and most effective responsible gaming tools available. By setting a cap on how much BDT you can deposit into your 88f88 account over a given period, you guarantee that your gambling spending stays within the boundaries you set for yourself — regardless of what happens during your sessions. 88f88 offers daily, weekly and monthly deposit limit options. You can set or change your deposit limit at any time by contacting [email protected].

An important safeguard: when you request a reduction in your deposit limit, the reduction takes effect immediately. When you request an increase, a mandatory 7-day waiting period applies before the higher limit becomes active. This built-in delay is designed to prevent impulsive decisions made in the heat of a session from overriding the responsible limit you set when you were thinking clearly.

A session time-out gives you the ability to pause your access to 88f88 for a fixed period without permanently closing your account. Time-out options available at 88f88 are: 24 hours, 7 days and 30 days. During a time-out, your account remains registered and your balance is preserved — you simply cannot log in or access any betting or gaming features until the time-out period expires.

Time-outs are particularly useful when you notice you have been playing more frequently than usual, when you are going through a stressful period in your personal life, or simply when you want a structured break without permanently closing your account. To activate a time-out, contact [email protected] at any time — requests are processed within one hour.

If gambling is causing distress, financial harm or relationship problems for you or someone close to you, please do not wait to seek help. The following support options are available:

88f88 will never contact a player to encourage them to gamble more, deposit more or return to the platform after they have activated a time-out or self-exclusion. We do not send promotional bonuses or marketing messages to players who have indicated that they are concerned about their gambling. If a player's account shows patterns consistent with problem gambling — such as significantly increased bet sizes, frequent late-night sessions, rapid deposit-after-loss behaviour or other risk indicators — our responsible gaming monitoring system may flag the account for a proactive welfare check by the support team.

We regularly review our responsible gaming policies and tools to ensure they remain effective, up to date and aligned with best practice. 88f88 is committed to continuous improvement in this area. If you have feedback on how we can improve our responsible gaming provision — including suggestions for new tools or changes to existing ones — please email [email protected]. We read every message and take all feedback seriously.